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For items purchased directly from Promenaid, we accept payments using VISA or MASTERCARD. Purchases through Amazon are processed as you would any other Amazon order.
There is no length limit for Promenaid handrail installation. When shipped by courier, railings longer than 108″ (9 ft) are supplied in two pieces for economical shipping, with an included splice piece. The hidden splice is used to join sections of railing end to end with a minimally-visible joint.
Larger orders shipped by commercial transport can be supplied in bulk lengths up to approximately 16’ – 18’.
You can use 1/4″ flat head ‘Tapcon’ masonry screws (or equivalent) to attach Promenaid brackets to brick or concrete. They must be of sufficient length and they must be installed according to the manufacturer’s recommendations. For a more finished appearance, use our dome head stainless steel screws with suitable anchors. We suggest lead (also known as leadwood) screw anchors rated for #12 screws at least 1-1/2″ long. Drill the hole for the anchor at least 2-1/2″ deep so that the screw may penetrate fully.
Promenaid brackets can be attached to any suitable vertical surface. If you wish to install a free-standing railing you will need to provide posts. Posts may be square or rectangular steel or aluminum, or 4″ X 4″ wood. Please ensure that the posts are securely anchored to a rigid surface or encased in concrete footings. For decks, steps, and walkways we recommend Promenaid aluminum mounting posts.
Yes. Commercial heavy-gauge steel studs will provide sufficient strength when the brackets are attached with our stainless steel dome-head screws or equivalent. If your studs are light-gauge steel, you may have to install more brackets or use ‘butterfly’ or expansion-type drywall anchors in place of standard screws.
When installing on a tiled wall, just like on any wall, you must find studs or other structural members to attach the brackets to for security. Once you have located the brackets, mark and drill 1/8″ pilot holes through the tile and into the stud. Then drill 1/4″ clearance holes through the tile only. If the handrail is in a shower or bath, seal around the hole with silicone caulking before attaching the bracket to prevent water penetration. We recommend our vinyl anti-slip insert for bathroom applications.
Watch the video How To Pivot Promenaid Handrail Brackets. Tighten the pivot screw BEFORE installation of the bracket in the railing. If you have disengaged the bracket head from the alignment pin (see: How do I install the railing at an angle?), you will still be able to pivot the bracket after it is clipped in place and no further tightening of the pivot screw will be necessary. If you need to tighten a pivot screw after the bracket has been installed, you can use a Phillips screwdriver bit and a small wrench.
Watch the video How To Pivot Promenaid Handrail Brackets. Before attaching the bracket to the railing, loosen the pivot screw on the back of the bracket and slide the head upward to disengage the head from the alignment pin. Retighten the screw. This will allow the bracket to pivot after installation so that it can be lined up vertically with a wall stud. More installation information can be found in our documents & guides.
For stair measurement instructions, please click here. For a superior installation that conforms with the ADA guidelines, the handrail should flatten out and continue for at least 12″ at the top and bottom of the stairs. This requires additional railing and our 32-degree joint (standard stairs) or Universal joint (non-standard stairs). More installation information can be found in our tools and guides.
Most standards recommend 36″ between the floor (or staircase step) and the top surface of the handrail. Depending on the height of the intended user, you may adjust this dimension up or down by up to two inches.
Complete handrail kits include railing, endcaps, and the recommended number of brackets. In addition to the kit you will need a tape measure, a stud finder (if the locations of the studs are not known), a level, an electric drill or screwdriver, and screws. Use three screws per bracket, minimum size #12, of sufficient length to penetrate at least 2” into the inner wall structure. Flat-head screws work well, however for the best appearance and durability we recommend our #12 X 2-1/2″ stainless steel oval head screws.
Brackets should be installed no more than 32 inches apart for safety.
Unless requested otherwise, we include all the screws required for brackets, elbows, endcaps and splices. Bracket screws (3 per bracket) are a #12 X 2-1/2″ stainless steel oval head for a #2 Philips or square (Robertson) bit. These are generally not available in retail hardware stores.
Endcaps (1 screw required) , connector elbows/bends (2 screws) and splices (6 screws) are secured to the railing via a #7 X 3/8” stainless steel set screw. These are relatively small and may shift around while in transit. If you cannot find them in the package, they are readily available at most hardware stores.
TrueWood™ looks and feels like real wood because it is real wood, a thin veneer of genuine Red Oak or Black Walnut permanently bonded to an aluminum core. TrueWood is pre-finished with two coats of clear urethane, is more dent-resistant than solid wood, and will never warp. As an environmental bonus, TrueWood uses 50 times less wood than solid hardwood handrail.
Anodizing is a process that creates a scratch-resistant and corrosion-resistant coating on aluminum alloy. During the process, the aluminum is submerged in a special bath and an electric current is passed through it. A layer of aluminum oxide, which can be tinted to produce different colors and which enhances the metallic look of the aluminum, builds on the surface. The oxide layer is much stronger than the aluminum itself, and also stronger and bonded more permanently to the metal than virtually any paint. The durability of the anodized finish is directly related to the thickness of the coating. Promenaid railings have an 18 micron anodized layer, the thickest commercial grade and equivalent to the finish of the highest quality aluminum doors and windows.
Yes. PromenAidPromenaid anodized handrail finishes – Champagne Silver, Architectural Bronze and Satin Black – and hardware (brackets, elbows, screws) are rust-proof and suitable for showers and baths.
Yes. Our anodized finishes – Champagne Silver, Architectural Bronze and Satin Black Promenaid are made entirely of weather-resistant materials and are suitable for indoor or outdoor use.We recommend indoor-use only for Promenaid TrueWood models
The most common reason for a declined transaction is the billing information not matching your credit card company records. The name, zip or postal code, and CVV number (the 3-digit security code on the back of your card) must correspond exactly. If you are sure that you have entered this information correctly, your card issuer may have declined the transaction (for your protection) because their system has determined it to be a “non-typical” purchase. This type of fraud protection is becoming more common on the Internet. In these cases, calling your credit card company in person will allow them to immediately remove the restriction.
We do not specify ‘signature required’ on our shipments, so if no one is home UPS will usually leave the package in an unobtrusive place near the door. In some cases they will attempt delivery another day or leave a note with instructions to contact them.
When your order ships we will send a confirmation by email with a UPS tracking link. If you do not receive the confirmation within three days of placing your order, please contact us.
Most orders placed before Noon EST are processed within 24 – 48 hours and all shipments will be on their way within two days of your order being placed, weekends and holidays excluded. UPS Ground delivery generally takes 1 – 7 business days, depending on your location. Please click here to view the UPS Ground Service map.
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