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Frequently Asked Questions

Promenaid has gathered the questions most commonly asked when selecting, measuring, installing, shipping and placing orders for our handrail kits. Feel free to browse the questions to quickly find the appropriate solution.

Ordering and shipping

When will I receive my order?
How will I know when my order has shipped?
What if I'm not home when my order arrives?
Why was my credit card declined?
Which credit cards do you accept?

Features

Can Promenaid be used outdoors?
Can Promenaid be used in a shower or bath?
Why not use wooden handrails?
What is 'anodized' aluminum and why is it superior?
What is TrueWood™ and why is it superior?

Installation

How many screws will I need?
What is the correct bracket spacing?
What supplies will I need to install Promenaid railing?
What is the correct height for handrails?
How do I measure stairs for handrails?
How do I install the railing at an angle?
How do I tighten the pivot screw?
How do I install Promenaid railing on a tiled wall?
Can I attach Promenaid brackets to steel studs?
Can I install Promenaid railing where there is no wall?
What screws should I use for brick or concrete?
What is the maximum railing length?

Still need help? Please call us at 1-(888) 992-4943 and we’ll be happy to answer any other questions that you may have.

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